Member Survey

TRANSFER OF SERVICE

Billing Dept.

When I initially contacted the Cooperative to request service the Customer Service Representative I spoke with was knowledgeable and professional.

Yes

No

The Customer Service Representative was courteous and helpful.

Yes

No

The Customer Service Representative was responsive.

Yes

No

Overall I was satisfied with the assistance provided by the CSR.

Yes

No

NEW SERVICE REQUEST

Eng. & Operations Secretary

When I initially contacted the Cooperative to request new service the Representative I spoke with was knowledgeable and professional.

Yes

No

The Representative was courteous and helpful.

Yes

No

Overall I was satisfied with the assistance provided by the Representative.

Yes

No

Engineering Dept.

From my initial contact with the Cooperative, the Engineering Technician assigned to my job contacted me in a timely fashion.

Yes

No

The Engineering Technician was knowledgeable and professional.

Yes

No

The Engineering Technician was courteous and helpful.

Yes

No

The Engineering Technician was easy to get in contact with and prompt to return calls.

Yes

No

The Engineering Technician explained everything clearly.

Yes

No

The Engineering Technician provided all the information/documentation needed in a timely manner.

Yes

No

Overall I was satisfied with the service provided by the Engineering Technician.

Yes

No

Operations

My service was installed/connected in a timely manner.

Yes

No

The line personnel were professional and courteous.

Yes

No

I was satisfied with the service installation.

Yes

No

Overall I am satisfied with the service provided by my Cooperative.

Yes

No

Name

Phone Number

Account Number

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