In 2016, your Cooperative conducted a comprehensive member survey and the results revealed the highest ever American Customer Satisfaction Index (ACSI) score in our history and well above the national cooperative average and significantly above the investor owned utility average. The survey measured the performance in 13 cooperative attributes including knowledgeable employees, prompt outage response, reliable electric service, excellent customer service, good value for the money, charging reasonable rates and community involvement to name a few. This survey revealed that the Cooperative scored higher in all 13 cooperative attributes than the previous survey. The survey respondents gave the Cooperative the highest ratings for delivering reliable electric service, having knowledgeable employees, excellent customer service and prompt outage response. Your Cooperative trustees and employees work very hard to ensure that members receive excellent service from the Cooperative. While we are very proud of these results, your Cooperative will continue to strive to improve the level of service members receive.
In summary, the Cooperative expects to end the year 2016 in sound financial condition. At this time I am also pleased to inform you, as Cooperative members and owners, that your Cooperative's Board of Trustees approved the retirement and return of $1.4 million of Capital Credits to the members. The capital credits that were returned were from the years 1981 & 2015. This means that if you were a Cooperative member in either or both of these years, you should have received a check in December for those capital credits. Over the past seven years, your Cooperative has retired and returned over $9.5 million to Cooperative members.
In 2017, your Cooperative will continue to make the necessary investments in the distribution facilities that serve your energy by rebuilding aging infrastructure, replacing degraded poles and performing other maintenance activities including pole testing, regulator maintenance, breaker maintenance and sectionalizing in order to help ensure a safe and reliable electric supply. The Cooperative will also continue to make significant investments in the vegetation management program that is crucial to the reliability of service that you receive.
In 2017, your Cooperative remains committed to finding new and better ways to serve its members. Your Cooperative will continue to work diligently to improve and enhance the level of service and reliability that you receive.
See you next month and as always, "We'll keep the lights on for you."