Stay in the Know

At SouthEastern Illinois Electric Cooperative, Inc., we are constantly striving to improve our operational efficiency so we can provide the most reliable electric service possible for our members (that’s you!).

We rely on data for nearly every aspect of our operations, which is why we need your help. By making sure we have your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve. Accurate information enables us to improve customer service and enhance communications for reporting and repairing outages.

Up-to-date contact information can potentially speed up the power restoration process during an outage. For example, the phone number you provide is linked to your service address on our outage management system. This means when you call to report an outage, our system recognizes your phone number and matches it with your account location. Accurate information helps our outage management system predict the location and possible cause of an outage, making it easier for our crews to correct the problem.

While we always do our best to maintain service, we occasionally plan outages to update, repair or replace equipment. In these instances, we can provide advance notification to affected members through automated phone messages, text messages or email, if we have your updated contact information and communication preferences.

Keeping the Cooperative updated with your information also helps us when there’s a question about energy use or billing.. In addition, discrepancies on your account can be taken care of promptly if your Cooperative has accurate contact information. Also, if you move off of our system, in order to ensure that you receive your capital credit disbursements, we will need you to provide your new address.

Many of you have been members of the Cooperative for years, and it’s likely that your account information hasn’t been updated for some time. We recognize that many members now use a cell phone as their primary phone service, and we might not have that number in our system.

Your Cooperative started a campaign last month to get updated member contact information. Some of you may have received fliers in the mail asking you to verify your contact information that the Cooperative has on file. We ask that you please take a moment to review this information and report any changes. You can confirm or update your contact information by updating through the SmartHub App or by simply calling the Cooperative and asking to speak with one of our customer service representatives. By doing so, you will be helping us improve service and efficiency so we can better serve you and all members of the Cooperative. I want to emphasize that in providing your contact information to the Cooperative, we will never share this information with any third parties. It is only used by SouthEastern Illinois Electric Cooperative to send important information to you.

See you next month and as always, “We’ll keep the lights on for you.”